info@mostech.net

Mostech Games Support

Game Support

Welcome to the support center for games and applications published by Mostech Solutions & Digital Innovations.

This page provides technical support, troubleshooting guidance, purchase assistance, privacy information, and contact details for our games across supported platforms, including:

Contacting Support

If you are experiencing a technical issue with one of our games or applications, please contact us and provide as much relevant information as possible.

Where available, please include:

Providing this information helps us investigate and resolve problems more efficiently.

Common Technical Issues

The Game Does Not Open or Keeps Crashing

Please try the following:

  1. Close the game completely and reopen it.
  2. Restart your device or computer.
  3. Make sure your operating system is up to date.
  4. Check the store or platform from which you installed the game for available updates.
  5. Make sure your device has sufficient free storage.
  6. If applicable, verify the game files using the tools provided by your distribution platform.
  7. Close unnecessary applications that may be consuming system resources.

If the problem continues, please contact our support team.

Performance Problems

If a game is running slowly, stuttering, freezing, or experiencing performance problems, try:

Performance may vary depending on device hardware, operating system, available memory, graphics capabilities, and other running applications.

Installation and Update Problems

Games should normally be installed and updated through the platform or store from which they were originally downloaded or purchased.

Apple Devices

Use the Apple App Store to install and update applications.

Android Devices

Use Google Play or the applicable authorized application store.

Steam / PC

Use the Steam client to install, update, or verify game files.

If an installation or download problem is related to the store, account authentication, payment processing, or platform infrastructure, you may need to contact the relevant platform provider.

Lost Game Progress

Depending on the application, game progress may be stored:

Progress may be affected by:

If cloud synchronization is supported, make sure you are signed in using the same account previously used and that synchronization is enabled.

We cannot guarantee recovery of locally stored data that has been permanently deleted.

Cloud Saves and Platform Services

Some games may use cloud-saving, achievement, authentication, or account functionality provided by third-party platforms.

Depending on the application, this may include services provided by:

The availability of these services varies between games and platforms.

Advertisements

Some versions of our games may contain advertisements.

Advertising functionality may vary according to the game, platform, geographical region, and applicable legal requirements.

If you encounter an advertisement that appears:

please contact us and, where possible, provide:

This information may help us investigate the advertisement with the relevant advertising provider.

Purchases and In-Game Content

Some of our games may offer:

The availability of paid features varies according to the game and platform.

Payments made through third-party distribution platforms are normally processed by the relevant platform provider.

Mostech generally does not receive complete payment-card information for transactions processed by Apple, Google, Steam, or another third-party platform.

Apple App Store Purchases

Purchases made through the Apple App Store are processed by Apple.

If purchased content does not appear correctly, please:

  1. Confirm the transaction appears in your Apple purchase history.
  2. Restart the application.
  3. Make sure you are using the Apple account used for the purchase.
  4. Use any available purchase-restoration function within the application.

If the issue continues, contact our support team.

Do not send us your Apple ID password, payment-card details, authentication codes, or other sensitive credentials.

Google Play Purchases

Purchases made through Google Play are processed by Google.

If purchased content does not appear correctly, please:

  1. Confirm the transaction appears in your Google Play order history.
  2. Restart the application.
  3. Make sure you are using the Google account used for the purchase.
  4. Use any available purchase-restoration function.

If the issue continues, contact our support team.

Do not send passwords, payment-card details, authentication codes, or other sensitive credentials.

Steam Purchases

Games and additional content purchased through Steam are processed through the user’s Steam account.

For issues related to:

you may need to contact Steam Support.

If a transaction is correctly recorded by Steam but purchased content does not appear correctly within the game, please contact us.

Do not send us your Steam password or payment credentials.

Refunds

Refund policies and eligibility generally depend on the platform through which the purchase was made.

Apple

Purchases processed by Apple are subject to Apple’s applicable refund procedures.

Google Play

Purchases processed through Google Play are subject to Google Play’s applicable refund procedures.

Steam

Steam purchases are subject to Steam’s applicable refund policies and procedures.

Where a third-party platform processes the payment, Mostech may not have the ability to directly approve or issue a refund.

Any mandatory rights available under applicable consumer-protection law remain unaffected.

Account Support

Some applications may allow users to create or connect an account.

Where account functionality is available, support may include:

Never send us passwords, authentication codes, recovery codes, payment information, or other sensitive credentials.

Account Deletion

If an application allows users to create a Mostech-managed account, account deletion options will be made available in accordance with applicable laws and platform requirements.

Where available, account deletion may be initiated directly through the application.

You may also contact our support team for assistance.

We may need to verify that you are authorized to make an account-related request.

Deleting a Mostech-managed account does not automatically delete an Apple, Google, Steam, or other third-party platform account.

Privacy Requests

Information about how personal information is collected, used, processed, retained, and shared is provided in our Privacy Policy.

Depending on applicable law, users may have rights relating to:

To submit a privacy-related request, contact:

support@mostech.net

Please provide enough information for us to understand and process your request.

Do not include passwords, complete payment-card information, or other sensitive credentials.

Reporting Bugs

We welcome bug reports.

Where possible, please provide:

Detailed reports help us reproduce and correct technical issues.

Feedback and Suggestions

We welcome feedback regarding:

We may review feedback as part of our development process, but we cannot guarantee that every suggestion will be implemented.

Security Issues

If you believe you have identified a security vulnerability affecting one of our games, applications, or related services, please contact us privately at:

support@mostech.net

Please provide sufficient information for us to investigate the issue.

We request that potentially sensitive vulnerability details are not publicly disclosed before we have had a reasonable opportunity to investigate and address the issue.

Third-Party Platform Support

Certain issues are controlled directly by the relevant platform provider rather than Mostech.

Examples may include:

For these matters, users may need to contact the relevant platform’s official support service.

Business and Legal Inquiries

For business partnerships, licensing, intellectual property, media inquiries, commercial opportunities, legal correspondence, or other non-support matters, please contact Mostech Solutions & Digital Innovations through our main website.

Contact Us

Mostech Solutions & Digital Innovations

Website:
https://mostech.net

Support Email:
support@mostech.net

When contacting support regarding a specific product, please include the name of the game or application and the platform you are using.

Legal Information

Use of our games and applications is subject to our:

Privacy Policy

Terms of Use

The current versions of these documents are available on the Mostech website.