MosTraQ CRM
A powerful, flexible CRM designed by Mostech to streamline sales, support, and after-sales service – from first contact to long-term loyalty.
Overview: Transform Your Customer Lifecycle
MostraQ CRM is an intelligent, end-to-end relationship management system built for companies that want more than just sales tracking. From lead generation and contract management to after-sales support and warranty handling — MostraQ puts everything you need in one sleek, scalable platform.
Built with real business challenges in mind (like ZBOM’s daily contracting and customer operations), MostraQ adapts to your team, your processes, and your customers — not the other way around.
Core Modules & Features
Lead & Opportunity Management
- Capture leads via forms, campaigns, or WhatsApp
- Auto-assign based on territory, service, or team
- Stage-based pipelines with visual tracking
Quotation & Order Management
- Build quotations with custom pricing & items
- One-click conversion to sales order
- Track progress through shipment, delivery & installation
Account & Client Management
- Centralized profiles with full contact history
- Integrated with communications (email, phone, WhatsApp)
- Categorization by region, status, or business type
Shipment, Delivery & Installation
- Schedule and manage fulfillment
- Assign technicians or delivery teams
- Auto-updated statuses with alerts and customer updates
Tasks, Activities & Team Collaboration
- Assign tasks to team members by client, order, or issue
- Track meetings, calls, and to-dos
- Internal notes and collaboration thread for each record
After-Sales Support & Warranty Tracking
- Manage product warranties by item or order
- Auto-expiry reminders and renewal suggestions
- Service ticket creation linked to specific contracts
Customer Support & Service Desk
- Create and manage support tickets
- SLA monitoring and internal escalations
- Knowledge base and client-facing ticket portal
- Role-based agent and team views
- Client feedback scoring after issue resolution
Reports & Business Intelligence
- Dashboard views per department (Sales, Support, Management)
- Filter by period, user, team, product, and status
- Export to Excel, PDF, and CSV
- Auto-emailing of reports to managers
Support & Service Experience Built-In
| Feature | Description |
|---|---|
| Customer Portal | Let clients view orders, request support, and monitor their warranty in real time. |
| Multi-Channel Support | Handle service via phone, email, WhatsApp, or web — all logged in the system. |
| Feedback & Ratings | Request feedback from clients after issue resolution to improve service quality. |
| After-Sales Scheduling | Auto-schedule follow-ups for maintenance, inspections, or warranty check-ins. |
| Case History Logs | Track every interaction, order, and support request linked to a customer’s account. |
Deployment & Scalability
- Cloud-hosted or on-premise
- Arabic & English interface
- Fully customizable workflows
- Joget-powered (low-code flexibility)
- Modular license options (CRM-only or with support)
Built for Integration
- WooCommerce, WhatsApp, SMS
- Email Gateway (SMTP/IMAP)
- ERP or Accounting Software (customizable)
- Mobile app support via API
Who Is MostraQ CRM For?
- Contracting Companies
- Home and Interior Companies
- Retail & E-Commerce
- Fully customizable workflows
- Facilities & Real Estate Providers
- Service Providers (support-heavy operations)
Why Choose MostraQ CRM?
- Tailored for your workflow
- Complete lifecycle coverage (pre-sale to post-sale)
- Fast setup, easy training
- Support from the Mostech technical team
- Localized for GCC markets
